How we secured a £25,747 refund for a client after 6 months of ownership

At Carrejection.com, we know how incredibly frustrating it is to invest your hard-earned money into a car, only for it to develop persistent, unresolved faults. Many drivers we speak to believe that once they have owned a vehicle for a few months, they are stuck with it.

However, we recently resolved a case that proves you can still successfully reject a faulty vehicle and get your money back, even when approaching the 6-month mark.

Here is how the story unfolded, and how we protected our client from being unfairly penalized by the dealership.

Our client bought their vehicle for £26,895. Unfortunately, the peace of mind didn't last long. After 3 months of ownership, the car suffered a major fault. Under the Consumer Rights Act 2015, the dealership was given their statutory one opportunity to repair the vehicle.

The repair seemed to work initially, but just as the client was nearing 6 months of ownership, the exact same issue returned. The first repair had failed. Having driven only 4,589 miles since buying the car, the customer was left with an unreliable vehicle. That is when they asked us to step in.

When our team took over communication with the dealership, we drafted a formal legal position setting out the customer's strict rights.

Under Section 24 of the Consumer Rights Act, a dealer is only entitled to one attempt to repair a specific fault. If that repair fails, the consumer is legally entitled to exercise their Final Right to Reject the vehicle. Because these issues happened within the first 6 months, the law also presumes the fault was present at the time of delivery.

By laying out these statutory rights firmly and professionally, the dealership knew they could no longer stall.

Once the dealership accepted the rejection, a second dispute arose regarding the usage deduction. Under the law, if you reject a car after the first 30 days, a dealer can deduct money for the miles you have driven.

The dealership pushed hard to apply an aggressive deduction of 45p per mile, which would have stripped thousands of pounds away from our client's refund.

We robustly challenged this figure. Given the age and type of the vehicle, we argued that 45p was entirely disproportionate. Through rigorous negotiation, we successfully brought the deduction down to a fair 25p per mile.

By reducing the mileage deduction to 25p per mile for the 4,589 miles driven, the total deduction was limited to just £1,147.25. This meant we secured a final refund of £25,747.75 for our client.

To ensure there were no last-minute surprises, our team drafted a formal settlement agreement for both parties to sign. This legally binding document locked in the exact refund amount, established a clear payment timeline, and ensured a seamless return of the car.

If you are currently dealing with a recurring fault on a vehicle you bought less than 6 months ago, please remember that you do not have to accept an unreliable car or an unfair financial penalty from a dealership.

If you would like us to look into your case, you can reply directly to this email or visit us at www.carrejection.com alternatively you can contact us on 0161 3274652

Best regards,

The Team at Carrejection.com